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A standard delivery charge of £9.77 will apply to all orders weighing up to 20kg. Orders over 20kg may incur additional shipping costs, while orders exceeding £185 will automatically qualify for free delivery. We recommend consolidating multiple items in a single order to optimise costs and reduce handling fees.
All deliveries should be checked prior to signing. Any damaged items must be signed for as “damaged” and reported to us within 7 days by phone and in writing. Prompt reporting enables us to initiate a claim with the carrier and arrange a replacement efficiently.
Products may be returned within 30 days for a full refund, provided they remain in their original condition. Special order items may be subject to a handling fee. Faulty products will be replaced, and our team can advise on suitable alternatives to meet specific operational requirements.
All cleaning products should be stored in a cool, dry area, away from direct sunlight and segregated by chemical type to prevent accidental reactions. Staff should follow the supplied safety guidelines, use appropriate protective equipment, and ensure clear labelling for safe and efficient operation.
A trade account will provide businesses with financial flexibility, priority support, and access to a dedicated account manager who understands your operational needs. Account holders also receive exclusive offers, industry insights, and market updates, helping you make informed purchasing decisions while streamlining your ordering process. All trade account applications will be reviewed within 3 working days, allowing you to start benefiting from these services quickly.
Our specialised Trade Account offers an array of advantages tailored to meet your needs.
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